Privacy Policy
Everglo Services ("we," "us," or "our") is a residential and commercial cleaning company based in Carmel, Indiana. We operate the website evergloservices.com and collect certain information from visitors and customers to provide and improve our services.
This Privacy Policy explains what information we collect, how we use it, and your rights regarding your personal data. By using our website or booking our services, you agree to the practices described in this policy.
1 · Information We Collect
Information you provide directly: When you request a quote, book a cleaning, or contact us, we may collect:
- Name and contact information (email address, phone number)
- Service address and home details (square footage, number of bedrooms/bathrooms, etc.)
- Billing and payment information — payments are primarily accepted via Zelle. If a third-party payment processor (such as a credit card processor) is used, those transactions are handled directly by that processor. We do not store your card numbers or sensitive payment credentials.
- Scheduling preferences and any special service requests or notes
Information collected automatically: When you browse our website, we may automatically collect:
- IP address, browser type, and device information
- Pages visited, time spent on the site, and referring URLs
- Cookie and session data (see Section 5)
2 · How We Use Your Information
We use the information we collect for the following purposes:
- To provide our services — scheduling, confirming, and completing cleaning appointments
- To process payments — billing you accurately and securely for completed services
- To communicate with you — sending booking confirmations, appointment reminders, and service follow-ups via email or SMS. SMS messages are transactional only (e.g., reminders and confirmations) — we do not send promotional text messages without your explicit consent.
- To improve our website and services — analyzing how visitors use our site so we can make it better
- To respond to inquiries — answering questions you submit through our contact or booking forms
- To comply with legal obligations — maintaining records as required by applicable law
We will not use your information for any purpose not listed above without your explicit consent.
3 · How We Store and Protect Your Information
Your information is stored within our business management and payment systems, which employ industry-standard security measures including encryption at rest and in transit.
We retain your personal information only as long as necessary to fulfill the purposes described in this policy or as required by law. When your data is no longer needed, it is deleted or anonymized.
While we take reasonable precautions to protect your data, no method of electronic storage or transmission is 100% secure. We encourage you to contact us immediately if you believe your information has been compromised.
4 · Sharing Your Information
We do not sell, rent, or trade your personal information. We only share it in the following limited circumstances:
- Service providers — Trusted third-party vendors who help us operate our business (e.g., payment processing, scheduling, and communication). These parties are contractually bound to keep your data secure and confidential.
- Legal requirements — If required to do so by law, court order, or governmental authority.
- Business protection — To protect the rights, property, or safety of Everglo Services, our customers, or others.
5 · Cookies and Tracking Technologies
Our website uses cookies — small text files stored on your device — to improve your browsing experience. We use:
- Necessary cookies — Required for the website to function (e.g., maintaining your session during booking)
- Analytical cookies — Help us understand how visitors interact with our site (e.g., Google Analytics). This data is aggregated and does not identify you personally.
- Functional cookies — Remember your preferences to improve your experience on repeat visits
You can control or disable cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our booking form or website features.
6 · Third-Party Services
Our website may contain links to external sites or use third-party tools to support core functions such as payment processing, scheduling, analytics, and communication. We are not responsible for the privacy practices of these third parties and encourage you to review their policies directly if you have concerns.
7 · Your Rights and Choices
You have the following rights with respect to your personal information:
- Access — Request a copy of the personal data we hold about you
- Correction — Ask us to correct inaccurate or incomplete information
- Deletion — Request that we delete your personal data, subject to legal retention requirements
- Opt-out of communications — Unsubscribe from marketing emails at any time using the link in the email, or reply STOP to any SMS message
- Data portability — Request your data in a commonly used, machine-readable format
To exercise any of these rights, please contact us using the information in Section 10. We will respond within a reasonable timeframe.
8 · Children's Privacy
Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with their information, please contact us and we will promptly delete it.
9 · Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. When we do, we will revise the effective date at the top of this page.
Your continued use of our website or services after any changes constitutes your acceptance of the updated policy. We encourage you to review this page periodically.
10 · Contact Us
If you have any questions about this Privacy Policy or the way we handle your information, please reach out:
We aim to respond to all privacy-related inquiries within 3–5 business days.